A-1 Is Dedicated To Providing Excellent Customer Service To Our Customers, Employees, And The Public.
A-1 Roof Trusses strives for excellence and professionalism in providing customer service, both inside and outside the organization, within the limits of available and well-managed resources. A-1 Roof Trusses strives for excellence and professionalism in providing customer service, both inside and outside the organization, within the limits of available and well-managed resources.
The core functions of the customer service department are to “connect the dots” between different entities to accomplish a mutual goal. To accomplish this mission, we agree upon these values:
- Anticipating the needs of our customers and planning accordingly.
- Greeting our customers in different communication platforms promptly, cheerfully, and respectfully.
- Listening carefully and giving full consideration to the requests and concerns of our customers.
- Communicating honestly, with courtesy and industry knowledge.
- Providing follow-through for our customers promptly, responsibly, and efficiently.
- Serving with pride, commitment, and with high ethical standards.
- Respecting the individual and encouraging participation.
It is A-1 Roof Trusses’ policy and responsibility to provide excellent customer service to our customers, employees, and the public. Customer feedback helps us measure whether our services are meeting their needs and expectations. It also helps us identify problems that need to be solved. High-quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run and encouraged.
“Customer service shouldn’t just be a department; it should be the entire company” ~ Tony Hsieh
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A-1 Roof Trusses Has The Services You Need For A Successful Project
A TRUE LEADER IN THE INDUSTRY
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A-1 ROOF TRUSSES, YOU CHOOSE...
Leading-edge benefits powered by tomorrow's technology, unparalleled quality assurance and reliability, unique design, and the management skills of industry professionals in business since 1977.
A long-term relationship you can count on
Access to a talented team
A total committment to quality and low-cost
A-1: More than just trusses!
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